RETURN & EXCHANGE
Rô accepts payments via Paypal, credit card (via Paypal),
and bank transfer/deposit.
Offline orders that are not paid within 3 days of ordering
will be cancelled.
Your item(s) will be shipped once your order has been
processed and transaction cleared. We will notify you with
a tracking number once your package has been sent out.
Delivery may take between 2 to 5 business days.
No Refund - but may exchange item(s) within
14 days upon receiving order. Simply return your item(s)
to us in its original condition with all contents (tags, shoe box,
packaging) and we will process it if refund is approved.
The buyer shall be responsible for return shipping charges.
Leather is a material that is produced through
the process of tanning from hides and furs,
preserving its natural grown fibers and
Due to the characteristic of the natural material
being used, every product has natural markings
visible on the product.
Any of these following may be visible in leather;
Curry comb marks, Insect bites,
Scratch marks, Fat wrinkles, and
Healed marks on leather.
Your privacy is important to us.
Any information shared with Rô is confidential
and will not be distributed to any other third parties.